Is The Consumer Helpline Limited in administration?
Last verified 3 June 2026
Yes, The Consumer Helpline Limited (company number 09881508) entered administration on 3 June 2026.
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The Consumer Helpline Limited is now under the control of an administrator. Below are the key dates, the directors, the public-record timeline that led here, and what the administration means if you are a creditor, employee, customer or supplier.
Company at a glance
| Status | In Administration |
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| Company number | 09881508 |
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| Incorporated | 20 November 2015 (11 years old) |
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| Registered office | Xeinadin Corporate Recovery Limited, Manchester, M2 3BD |
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| Nature of business (SIC) | 63990: Other information service activities n.e.c. (IT & managed services) |
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| Date entered administration | 3 June 2026 |
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| Official notice | View the official notice ↗ |
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| Statement of Affairs | Filed 3 June 2026, declared assets & liabilities ↗ |
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| Public register | View filing history ↗ |
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About the business
The Consumer Helpline Limited is a it & managed services business based in Manchester, incorporated in 2015 and 11 years old when the administrator was appointed. Its registered activity is other information service activities n.e.c. (SIC 63990). There have been 7 director appointments since incorporation, of which 3 were on the board when the administrator was appointed, alongside 1 person with significant control. 3 charges have been registered against the company, 1 of which is still outstanding.
Directors
7 people have been appointed as directors of The Consumer Helpline Limited.
DirectorStatusAppointedResigned
A director resignation shortly before an insolvency is a matter of public record; it does not by itself imply wrongdoing.
Persons with significant control
Individuals or entities with significant influence or control.
Process Outsource Holdings Ltd
corporate entity person with significant control
Ownership of shares 75-100%Voting rights 75-100%
1 ceased control
- Mr Michael Brian Honey · ceased 3 Oct 2022
Charges register
Secured creditors and encumbrances against the company. 1 outstanding · 2 satisfied.
Status · Creditor · Type · Dates
SatisfiedEcapital Commercial Finance Limited
A registered charge · Created 1 May 2024 · Satisfied 4 Jun 2025
SatisfiedHsbc UK Bank PLC
A registered charge · Created 29 Apr 2023 · Satisfied 22 Apr 2024
OutstandingSme Lending Limited
A registered charge · Created 3 Oct 2022 · Pending
What happened
EventDateType
Notice of deemed approval of proposals9 July 2026AM06
Statement of administrator's proposal26 June 2026AM03 Statement of affairs with form AM02SOA3 June 2026AM02 Appointment of an administrator3 June 2026AM01 Registered office address changed from The Refinary Atlantic Close Swansea Enterprise Park Swansea SA7 9FJ Wales to Xeinadin Corporate Recovery Limited 100 Barbirolli Square Manchester M2 3BD on 2026-05-2828 May 2026AD01 +49 earlier events · 2015 to 2026
Compulsory strike-off action has been discontinued4 March 2026DISS40 First Gazette notice for compulsory strike-off3 March 2026GAZ1 Total exemption full accounts made up to 2024-12-3125 February 2026AA Confirmation statement made on 2025-06-27 with no updates27 June 2025CS01 Satisfaction of charge 098815080003 in full4 June 2025MR04 Memorandum and Articles of Association13 March 2025MA Termination of appointment of Peter Lynch as a director on 2025-01-223 February 2025TM01 Amended total exemption full accounts made up to 2023-12-3112 November 2024AAMD Confirmation statement made on 2024-06-29 with no updates29 June 2024CS01 Termination of appointment of Mervyn Adrian Ham as a director on 2024-06-0112 June 2024TM01 Total exemption full accounts made up to 2023-12-3129 May 2024AA Registration of charge 098815080003, created on 2024-05-0116 May 2024MR01 Satisfaction of charge 098815080002 in full22 April 2024MR04 Registered office address changed from Floor 3, Princess House Princess Way Swansea SA1 3LW United Kingdom to The Refinary Atlantic Close Swansea Enterprise Park Swansea SA7 9FJ on 2023-12-2828 December 2023AD01 Confirmation statement made on 2023-07-03 with updates3 July 2023CS01 Cessation of Michael Brian Honey as a person with significant control on 2022-10-033 July 2023PSC07 Accounts for a small company made up to 2022-12-3122 June 2023AA Registration of charge 098815080002, created on 2023-04-295 May 2023MR01 Memorandum and Articles of Association10 October 2022MA Appointment of Mr Mervyn Adrian Ham as a director on 2022-10-035 October 2022AP01 Notification of Process Outsource Holdings Ltd as a person with significant control on 2022-10-035 October 2022PSC02 Appointment of Mr Depesh Nathwani as a director on 2022-10-035 October 2022AP01 Appointment of Mr Peter Lynch as a director on 2022-10-035 October 2022AP01 Termination of appointment of Michael Brian Honey as a director on 2022-10-035 October 2022TM01 Registration of charge 098815080001, created on 2022-10-034 October 2022MR01 Confirmation statement made on 2022-07-03 with no updates17 July 2022CS01 Total exemption full accounts made up to 2021-12-3117 May 2022AA Accounts for a small company made up to 2020-12-3129 September 2021AA Confirmation statement made on 2021-07-03 with no updates8 July 2021CS01 Appointment of Mr Steven Lee Watson as a director on 2020-10-2913 November 2020AP01 Appointment of Mrs Annette Jones as a director on 2020-10-2912 November 2020AP01 Confirmation statement made on 2020-07-03 with no updates3 July 2020CS01 Total exemption full accounts made up to 2019-12-3114 April 2020AA Confirmation statement made on 2019-07-05 with updates5 July 2019CS01 Total exemption full accounts made up to 2018-12-3118 June 2019AA Confirmation statement made on 2019-01-02 with updates2 January 2019CS01 Statement of capital following an allotment of shares on 2018-04-304 June 2018SH01 Registered office address changed from 303 Gower Road Sketty Swansea SA2 7AA to Floor 3, Princess House Princess Way Swansea SA1 3LW on 2018-03-2929 March 2018AD01 Total exemption full accounts made up to 2017-12-3117 February 2018AA Previous accounting period extended from 2017-11-30 to 2017-12-3112 January 2018AA01 Confirmation statement made on 2018-01-03 with no updates3 January 2018CS01 Total exemption small company accounts made up to 2016-11-308 July 2017AA Confirmation statement made on 2017-01-05 with updates17 January 2017CS01 Annual return made up to 2016-01-05 with full list of shareholders6 January 2016AR01 Appointment of Mr Michael Brian Honey as a director on 2015-12-2122 December 2015AP01 Termination of appointment of Jeffrey Jones as a director on 2015-12-2121 December 2015TM01 Registered office address changed from 138 Trebanog Road Porth Mid Glamorgan CF39 9DT Wales to 303 Gower Road Sketty Swansea SA2 7AA on 2015-12-2121 December 2015AD01 Incorporation20 November 2015NEWINC What this means for you
If you are a creditor
Contact the administrator to register your claim. You cannot start or continue legal action against the company without the court's or administrator's permission. Unsecured creditors are typically paid last.
A creditor's checklist →If you are an employee
Employees are preferential creditors for certain unpaid wages and holiday pay, and may be able to claim from the Redundancy Payments Service if roles are made redundant.
Employee rights and redundancy pay →If you are a customer
Orders, deposits and warranties may be affected. Deposits paid are usually unsecured claims. Contact the administrator about outstanding work or refunds.
What customers can recover →If you are a supplier
Goods supplied before the appointment are an unsecured claim. Check whether any retention-of-title clause applies to goods you can identify and recover.
How retention of title works →Don't be the last to know next time
Most suppliers only find out a customer has failed once it is announced. By then it is too late. Protect monitors every company you sell to and emails you as the warning signs build, well before it becomes official. We can't stop a customer failing, but you'll never be the last to know, and you'll know you did all you could.
See how Protect works, £24/mo →Other it & managed services companies in administration
Related guides
The bigger picture
Frequently asked questions
- Is The Consumer Helpline Limited in administration?
- Yes. The Consumer Helpline Limited (company number 09881508) entered administration on 3 June 2026.
- What does The Consumer Helpline Limited do?
- The Consumer Helpline Limited's registered nature of business is other information service activities n.e.c. (SIC 63990). It is classified in the it & managed services sector.
- Where is The Consumer Helpline Limited based?
- The Consumer Helpline Limited's registered office is Xeinadin Corporate Recovery Limited, Manchester, M2 3BD. The registered office is the address held on the public register, which is not always the trading address.
- When was The Consumer Helpline Limited founded?
- The Consumer Helpline Limited was incorporated on 20 November 2015, 11 years before the administrator was appointed.
- What is The Consumer Helpline Limited's company number?
- The Consumer Helpline Limited's registered company number is 09881508.
- Who has significant control of The Consumer Helpline Limited?
- 1 active person with significant control over The Consumer Helpline Limited is on the register: Process Outsource Holdings Ltd.
- Does The Consumer Helpline Limited have any outstanding charges?
- an outstanding charge is registered against The Consumer Helpline Limited out of 3 on file. Outstanding charges represent secured creditors who rank ahead of unsecured creditors in any recovery.
- Are jobs at The Consumer Helpline Limited at risk?
- When a company enters administration the administrator decides whether to continue trading, sell the business as a going concern, or wind it down. Employees can contact the administrator for any update on their role, and may be able to claim from the Redundancy Payments Service if their job is made redundant.
- What does administration mean for creditors of The Consumer Helpline Limited?
- Administration is a formal insolvency process that gives a company protection from creditors while an administrator tries to rescue it or achieve a better result than liquidation. Creditors cannot start or continue legal action without permission. Unsecured creditors are usually paid last, often only a portion of what they are owed, if anything.
- When did The Consumer Helpline Limited go into administration?
- The Consumer Helpline Limited went into administration on 3 June 2026.
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